Pasadena Windshield Repair
3175 Estado st
Pasadena, CA 91107
Initial off, the lady I spoke with over the cellphone went previously mentioned and over and above to help me discover the alternative windows I essential. She known as all over so I didn't have to and got me an incredible price.
He told me he was not knowledgeable plus they despatched him out to replace my windshield. Informed him I just needed the plastic piece. He asks me the place the piece is, I notify him the tech who broke it took it with him so he is aware what to get. Appointment rescheduled.
Fast forward to 2017, An additional rock, An additional vehicle, An additional insurance company suggesting Safelite. I was temped to just bring it to Ford and pay out of pocket first, then thought to go to a different Safelite locale, but at the top, I selected the Pasadena spot once again because of ease. Willing to fight it out with them once the windshield set up is sub-par. When I got to the Pasadena store, I'd outlined to Jesus and Artwork about my preceding undesirable knowledge. They both of those are actually there a while, and assumed they understood who it had been, and that person is now not there. They certain me they desired to earn my business, Which they'd not be satisfied if I was not delighted.
Our expert specialists repair all vehicle products and all repairs consist of a Nationwide Lifetime Guarantee. With about 75 many years of experience, we've been your entire support auto body store.
Until this day, I'm driving without having my plastic piece. This all happened in a month. I never suggest this enterprise. They don't talk to each other. It is rather irritating. They simply send new techs out assuming which they know the problem.
I went again punctually and they were being astonished which i produced it but said I need to come back simply because they is not going to have the capacity to complete The task. Their customer service is admittedly bad. two stars for supplying the estimate propmtly. We are going to I assume they could generally guarantee everything verbal and acquire it back here again as it will not be on paper. I am happy Yelp is listed here.
Seeing Jesus return the Tacoma for their front parking large amount. Jesus was completed. In at nine a.m., out at 10:thirty a.m. With equally verbal and printed instructions on how to proceed for the next forty eight hours. HOW to deal with your new windshield, and so on. It could not have been a much better expertise. Grateful to SAFELITE also to Jesus for this splendid expertise. The windshield looks amazing.
Personnel had been prompt about coming to obtain the car on the scheduled day and time. They returned it prior to the finish of the working day.
5th appointment: Exact same state of affairs because the fourth appointment and now I'm discouraged. I explain to them you guys need to have to leave notes and stop losing my time. Each appointment is another tech. They apologize each and every time stating that they ended up despatched out to replace a windshield rather than a plastic piece. Appointment rescheduled and til today the issue which they put upon them selves just isn't fixed. I'm however watching for the plastic piece.
Son and father business enterprise in addition to arrived by the following day to double Verify on my car or truck given that they forgot it they screwed my wipers on accurately making sure that's a double excellent support. They arrived by and drove to work place to check.
Great support and price tag. Tech was helpful and practical. Arrived right to my function to perform alternative and in just time frame. Extremely advocate.
And, if not changed correctly, it may possibly leak. But, we acquired a cellphone call through the mechanics that following investigating it very carefully, the windshield would stay in tact. They observed a workaround. Most effective. News. At any time! At drop off, and per our Geico insurance arrangement, an Enterprise car was All set and available to us. It had been believed that our repairs would acquire more than each week, nevertheless it seems they had been about 5 days in advance of routine. Within the time of drop off to the ultimate pickup of our automobile, I been given text messages with development updates. "We're focusing on your automobile." "We're using superior care of your automobile." Your car are going to be Prepared on reported date." "Your automobile is ready for pickup." "Thanks for permitting us services you." Now we picked up our vehicle. It absolutely was like nothing every single transpired, and it was also washed and vacuumed. Bravo crew Gerber for another position properly carried out. We are grateful to have you in our Local community, but I hope It is awhile before you decide to see you again ;-)
The establishment was soiled. The receptionists were being rude and condescending. My appointment was rushed plus the inspection did not sense thorough.
Car or truck was during the buy 2.5 months for fairly small perform plus they ignore to do things like finish putting a door back again jointly. Was this critique …?